The landscape of network providers in UK is dominated by four leading best mobile network operators (MNOs): EE, O2, Three, and Vodafone. These MNOs serve the bulk of customers and boast the widest coverage across the country. These MNOs enable numerous smaller mobile virtual network operators (MVNOs) like Sky, PlusNet, and BT by providing access to their infrastructure, allowing them to offer competitive services without owning their network.
The dynamic rivalry among internet providers in UK, particularly in battles such as Sky vs BT, Plusnet vs Sky, and BT vs PlusNet, underscores the importance of choosing the right network provider. This article unravels the complexities of selecting top UK internet providers in 2024, guiding readers through an ultimate comparison to identify the top UK network providers.
BT Mobile Overview
Network and Speed
- Operates as an MVNO using EE’s extensive network, providing substantial 4G and emerging 5G capabilities.
- Notably, 4G and 5G speeds are faster than competitors, with 4G speeds up to 1 Gbps and 5G speeds reaching 10-20 Gb/s.
Plans and Pricing
- Offers competitive pricing with free EU roaming included, contrasting with Sky Mobile’s daily charge for the same service.
- Provides a £5 monthly discount for BT broadband customers on all SIM-only and phone contracts.
- Various SIM-only deals start at £13/month for 4GB and scale up to £30/month for 100 GB. More extended contracts offer better value with lower prices or higher data allowances.
Additional Benefits
- Access to 5 million BT wifi hotspots at no extra charge.
- Exclusive accessible parental controls and innovative business mobile plans tailored for better data management and cost efficiency.
- There has been a notable shift in strategy, with BT Mobile ceasing to accept new customers as of October 2023 and pivoting towards enhancing the EE brand.
PlusNet Mobile Overview
- Network Coverage and Speed: PlusNet Mobile offers extensive coverage across the UK, reaching over 99% of the population. Although primarily a 4G service provider, PlusNet utilises EE’s network infrastructure, which is renowned for its reliability and extensive coverage, though 5G services are not yet available. PlusNet provides a speed guarantee of 500 Mbps on its 900 Mbps service, ensuring robust internet speeds for its users.
- Plans and Services: PlusNet Mobile offers a range of SIM-only plans, with data allowances varying from 2GB to 50GB for new customers and up to 52GB for existing PlusNet Broadband customers. The provider does not offer unlimited data or family plans, but customers can purchase bolt-ons for additional minutes, data, or texts. Additional data perks are included for PlusNet Broadband customers. Roaming is available but capped at 15GB for plans with 20GB or more, and tethering is allowed within the data allowance limits.
- Transitioning to EE: Existing customers are encouraged to switch to EE as PlusNet Mobile services are winding down. PlusNet has outlined a step-by-step process for this transition, including obtaining a PAC (Port Authorisation Code) to keep your current mobile number or an STAC (Service Termination Authorisation Code) for a new number. EE offers exclusive 30-day SIM-only deals to PlusNet customers, featuring benefits like Superfast 5G, UK-based customer support, and additional perks from selected Apple services.
Sky Mobile Overview
- Network and Coverage: Sky Mobile operates on O2’s network, ensuring substantial 4G coverage indoors for approximately 99% of the UK population. Features like wifi calling complement this extensive coverage, although BT Mobile’s wifi calling is more user-friendly and supports a broader range of devices.
Unique Features and Services
- Data Rollover: Sky Mobile allows customers to roll over unused data each month, storing it in a ‘Sky Piggybank’ for up to three years. This contrasts with BT Mobile, which does not offer a data rollover feature.
- Streaming Benefits: For Sky TV customers, the ‘Watch’ feature enables streaming of Sky TV apps without using data from the plan. This includes unlimited content streaming for subscribed Sky apps.
- Flexible Plans: Customers can change their mobile plans monthly, even within a contract, to adjust data allowances as needed. This flexibility is ideal for users whose data needs may vary.
- International Roaming: Sky Mobile provides free roaming in the EU and selects countries like the USA and Australia, enhancing its appeal to travellers.
- Award Recognition: The provider has been acknowledged for its network quality and innovation, receiving accolades such as best overall network and value.
Comparing Top Internet Providers in 2024
BT vs PlusNet
Service and Pricing Comparison
- BT and PlusNet provide broadband and fibre broadband services, each offering competitive pricing and service options. PlusNet’s Full Fibre 900 package is slightly cheaper at £41.99 per month compared to BT’s equivalent at £42.99 per month.
- For a mid-range service, PlusNet offers a 900 Mbps service for £5 less than BT’s renewal price, making it a more budget-friendly option for equivalent speeds.
Customer Service and Satisfaction
- PlusNet is often preferred for its customer service, with a better customer service rating than BT Broadband. This is reflected in higher customer satisfaction scores, indicating a more positive user experience with PlusNet.
Coverage and Technology
- BT Broadband boasts more comprehensive coverage, reaching 95% of UK households, which is more extensive than PlusNet’s coverage. Additionally, BT’s technology, particularly the Smart Hub and Smart Hub 2, is noted for strong wifi signals and reliability. However, PlusNet’s lower-priced deals for similar speeds are recommended for those prioritising cost over coverage.
PlusNet vs Sky
Network Technology and Features
- PlusNet leverages EE’s network infrastructure, while Sky Mobile uses O2’s network, affecting coverage and performance characteristics.
- In terms of network technology, Sky Mobile offers the advantage of 5G connectivity with speeds up to 10-20 Gb/s, whereas PlusNet has yet to roll out 5G services.
Service Features
- Data Speeds: Both networks support 4G with a maximum data speed of 1 Gbps. For 3G, Sky Mobile operates at 900 / 2100 MHz, compared to PlusNet’s 2100 MHz, and for 2G, Sky Mobile uses the 900 MHz band, whereas PlusNet uses 1800 MHz.
- Calling Features: Sky Mobile supports both wifi and 4G Calling (VoLTE), features that are not available with PlusNet. This potentially offers better call quality and coverage in supported areas.
Additional Services
- Data Rollover: Sky Mobile distinguishes itself with a Data Rollover feature, allowing customers to carry unused data forward, which PlusNet does not offer.
- SIM Support: Neither network supports eSIM technology, which could be a consideration for users with compatible devices.
This comparison highlights key technological and service level differences between PlusNet and Sky, focusing on their use of different network providers, the availability of 5G, and additional service features like data rollover and calling options.
Sky vs BT
Network and Technology
- Router Technology: BT’s Broadband Hub is equipped with eight antennas, offering robust signal strength and coverage, compared to Sky’s Broadband Hub with seven antennas, which may affect the quality of connectivity in larger homes.
- Speed and Performance: In real-world speed tests, Sky Broadband demonstrates slightly faster speeds (64.30Mb) than BT (63.16Mb), which could be crucial for heavy internet users or large households.
Service Features and Customer Satisfaction
- Home Phone Services: BT includes a home phone line as standard across all broadband deals, providing added value, especially for users who prefer bundled services. In contrast, Sky only offers home phone services with their superfast fibre plans, which may limit options for customers looking for more basic packages.
- Customer Service: BT has been recognised for superior customer service, outperforming Sky in overall customer satisfaction and complaint handling. This could influence customers’ decision to prioritise support and service quality over other factors.
- Wifi Enhancements: BT offers wifi boosters to create a mesh network, enhancing connectivity throughout the home, a service that Sky does not currently provide. This feature is particularly beneficial in larger properties or areas with signal obstructions.
Conclusion: Network Providers in UK
Through a comprehensive analysis, this article has delved into the nuances of selecting best network providers in the UK, comparing PlusNet, Sky, and BT on various aspects such as network coverage, speed, customer service, and additional benefits. Key takeaways include BT’s high-speed internet and exclusive deals for broadband customers, PlusNet’s competitive pricing and extensive coverage using EE’s network, and Sky’s unique features like data rollover and flexibility in plan adjustments. Each provider brings distinct advantages to the table, catering to different needs and preferences among UK consumers.
As the landscape of top UK network providers continues to evolve, the importance of making an informed choice has never been more evident. Whether you value speed, coverage, customer service, or additional perks, this comparison of network providers in UK sheds light on the strengths and weaknesses of three major players. Considering the ever-changing technological advancements and market dynamics, staying updated on the latest offerings and service improvements can further guide consumers in their selection process, ensuring connectivity needs are met with the best possible service.
Related: Protect your network with the best VPN services available.
